mystery shopper
Increasing positive impact through observing and testing your organisation
Mystery shopping can be used to measure the quality of an organisation’s service or to gather specific information. The process involves mch staff and associates posing as normal customers, service users or volunteers. During the role we perform specific tasks such as purchasing a product, asking questions or registering a complaint. We then provide the organisation with detailed feedback about our experiences.
This process can allow your organisation to gauge important areas of performance such as:
• Employee knowledge of your organisation’s work and priorities
• Dispute resolution
• Customer service
If your organisation delivers goods and services, mch can also analyse areas such as convenience, pricing, layout, atmosphere, selection and quality.
To discuss how mch could assist you through a mystery shopper engagement click here
